Refund & Return Policy

1. Our promise

We want you happy with your watering kit. You can return unused, unopened items within 14 days of delivery for a refund. This is in addition to your statutory rights.

2. What can be returned

• Items that are unused and in their original, unopened packaging.
• In a resaleable condition, with any seals intact.

For hygiene and safety reasons we can't accept returns of hose that has been cut to length, or any item that has been used outdoors, unless it is faulty.

3. Faulty or wrong items

If an item arrives faulty, damaged or not what you ordered, contact us within 30 days and we'll arrange a free replacement or full refund, including any return shipping.

4. How to start a return

• Email support@rthompsonsons.shop with your order number and what you'd like to return.
• We'll reply with a return address and a simple reference number.
• Pack the item securely and send it back to us.

5. Return shipping

For change-of-mind returns you cover the return postage. For faulty, damaged or incorrect items, we cover it.

6. Refunds

Once we receive and check your return, we refund to your original payment method within 5–10 business days. We'll email you when it's done. Original shipping is refunded for faulty items; for change-of-mind returns the outbound shipping is non-refundable.

7. Cancellations

You can cancel an order before it ships by emailing us — we'll refund you in full. If it has already shipped, treat it as a return above.

8. Questions

Email support@rthompsonsons.shop or call +44 7585 666788, Mon–Fri 9am–5pm UK time.